1. Introduction

This Privacy Policy explains how Mom’s Kitchens and Projects (“we”, “us”, “our” or “the business”) collects, uses, stores and protects personal information when you visit our website, contact us or submit a project enquiry.

We aim to handle personal information responsibly and in accordance with applicable South African privacy and data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

2. Information We Collect

Depending on how you interact with us, we may collect information that you voluntarily provide through our website, including:

• Your full name
• Your email address
• Your phone or WhatsApp number
• Your city or town
• Your province, if provided
• The service you are interested in
• Your project description and other information about your project
• Your estimated budget, if provided
• Your preferred project start timeframe, if provided
• Your preferred method of contact
• Images, plans, measurements or inspiration files that you choose to upload

Some information on our enquiry form is optional. You are not required to provide optional information in order to submit an enquiry.

3. How We Collect Information

We may collect information when you:

• Submit a project enquiry through our website
• Contact us by telephone
• Contact us through WhatsApp
• Contact us by email
• Interact with our website
• Provide information to us during discussions about a project

4. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiry
• Contact you about your project
• Understand your project requirements
• Prepare or discuss a quotation
• Determine which services may be suitable for your requirements
• Arrange consultations or follow-up communication
• Communicate with you using your preferred contact method
• Improve our website, services and customer experience
• Maintain appropriate records relating to enquiries and projects
• Comply with applicable legal or regulatory requirements

We will not use your personal information for purposes that are incompatible with the reason it was collected, unless permitted or required by applicable law.

5. Project Images and Uploaded Files

Our enquiry form allows you to upload images, plans, measurements and other files that may help us understand your project.

These files may contain images of your home, rooms, furniture, personal belongings or other information that you choose to provide.

You should only upload information that you are comfortable sharing with us for the purpose of discussing your project.

We use uploaded files primarily to understand your requirements, assess your project and communicate with you about the services you are requesting.

6. Communication

If you provide your telephone number, email address or WhatsApp number, we may use that information to respond to your enquiry and communicate with you regarding your project.

We will respect the contact preference you select on the enquiry form where reasonably possible.

7. Website Analytics

Our website uses Google Analytics to help us understand how visitors use the website and how people interact with important features such as project enquiries, telephone links and WhatsApp links.

Analytics information may include information such as pages visited, approximate geographic information, device information, browser information and interactions with the website.

We use this information to understand website performance, improve the user experience and measure the effectiveness of our digital marketing activities.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, analytics and performance.

Cookies are small files stored on your device that can help a website remember information and understand how visitors use it.

Some cookies may be provided by third-party services used on our website, such as analytics or embedded services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

9. Third-Party Services

We may use third-party services to operate, secure, analyse or improve our website and communicate with customers.

These services may process certain information in accordance with their own privacy policies and terms.

Third-party services used on or in connection with our website may include services provided by companies such as Google, WhatsApp and our website hosting or technology providers.

10. Sharing of Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary to operate our business, provide services, respond to enquiries, operate our website, use required service providers, protect our rights or comply with a legal obligation.

Where third-party service providers process information on our behalf, we aim to use appropriate providers and take reasonable steps to protect the information involved.

11. Protection of Personal Information

We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Retention of Information

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing projects, maintaining business records and complying with applicable legal requirements.

When personal information is no longer reasonably required, we may delete, destroy or anonymise it where appropriate.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally appropriate
• Object to certain uses of your personal information
• Withdraw consent where processing is based on consent

Some requests may be subject to legal or regulatory limitations.

14. Children’s Information

Our website and services are intended for general use and are not specifically directed at children.

We do not knowingly request personal information from children for marketing purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

16. Contact Us

If you have a question about this Privacy Policy or would like to enquire about personal information we hold about you, please contact us.